FAQs

Some of the most frequently asked questions, including "When will my pending points be released?", "How do I submit my receipts?", and "What if part of my trip is for…

53 articles in this collection
Written by Jackie Conlan and Jordan Knott

Non-Taxable Gift Card Redemptions

Written by Jackie Conlan
Updated over a week ago

How to Access Your Concur Expense Report

Written by Jackie Conlan
Updated over a week ago

Most Common Questions

What are the rules for point eligibility?

How to ensure you are always eligible for points!

Written by Jordan Knott
Updated over a week ago

When will my pending points be released?

Written by Jordan Knott
Updated over a week ago

Are my gift and cash cards taxable?

Written by Jordan Knott
Updated over a week ago

What if part of my trip is for personal travel?

Written by Jordan Knott
Updated over a week ago

What is my Rocketrip ID?

Written by Jordan Knott
Updated over a week ago

How do I submit my trip receipts?

Written by Jordan Knott
Updated over a week ago

What happens if I go over my Price to Beat?

Written by Jordan Knott
Updated over a week ago

Is there a Rocketrip mobile app?

Written by Jordan Knott
Updated over a week ago

Does my Visa or MasterCard expire?

Written by Jackie Conlan
Updated over a week ago

Price to Beat FAQs

How is my Price to Beat calculated?

Written by Jordan Knott
Updated over a week ago

Does my Rocketrip Price to Beat factor in my company’s corporate rates?

Written by Jordan Knott
Updated over a week ago

How do I generate my Price to Beat in a currency other than USD?

Written by Jordan Knott
Updated over a week ago

What airport code do I enter if I can fly out of any airport in a city?

A list of airport umbrella codes

Written by Jordan Knott
Updated over a week ago

Can I get a flight Price to Beat for a specific airport?

Written by Jordan Knott
Updated over a week ago

What location should I enter for my hotel Price to Beat: a city, neighborhood, or address?

Written by Jordan Knott
Updated over a week ago

What should I enter as my rental car pickup location?

Written by Jordan Knott
Updated over a week ago

Should I specify rental car pick up and drop off times?

Written by Jordan Knott
Updated over a week ago

Can I get a flight Price to Beat for a specific departure/arrival time?

Written by Jordan Knott
Updated over a week ago

How do I generate a Price to Beat for a trip that has multiple flights and/or hotel legs?

Written by Jordan Knott
Updated over a week ago

How do I check my Price to Beat details?

Written by Jordan Knott
Updated over a week ago

How do I edit or update my trip?

Written by Jordan Knott
Updated over a week ago

Booking & Receipt FAQs

How do I book a trip?

Written by Jordan Knott
Updated over a week ago

Are there restrictions on where I can book travel?

Written by Jordan Knott
Updated over a week ago

How long after getting my Price to Beat do I have to book travel?

Written by Jordan Knott
Updated over a week ago

Do I have to book a flight that matches the departure/arrival window specified in my Price to Beat?

Written by Jordan Knott
Updated over a week ago

Should my rental car reservation match my arrival airport?

Written by Jordan Knott
Updated over a week ago

Are taxes, insurance, and fees included in my Price to Beat?

Written by Jordan Knott
Updated over a week ago

Do I get extra rewards for booking my trip in advance?

Written by Jordan Knott
Updated over a week ago

Can I use Rocketrip if I’m booking travel last minute?

Written by Jordan Knott
Updated over a week ago

What rate is used to calculate my hotel rewards?

Written by Jordan Knott
Updated over a week ago

What should I do if I need to cancel my trip?

Written by Jordan Knott
Updated over a week ago

Can I earn Rocketrip Points for staying with a family member or friends?

Written by Jordan Knott
Updated over a week ago

What if I’m booking a trip on behalf of someone else?

Written by Jordan Knott
Updated over a week ago

What if I am staying with a family member or friend, and have no receipts?

Written by Jordan Knott
Updated over a week ago

Can I earn Rocketrip Points for splitting my accommodations and/or rental car with a colleague?

Written by Jordan Knott
Updated over a week ago

Can I use my own car or borrow a friend's car to earn rewards?

Written by Jordan Knott
Updated over a week ago

Can I use Uber, taxis, or public transportation instead of renting a car?

Written by Jordan Knott
Updated over a week ago

Can I take a red-eye flight instead of staying in a hotel and be rewarded on my hotel Price to Beat?

Written by Jordan Knott
Updated over a week ago

Reward FAQs

What are Rocketrip Points?

Written by Jordan Knott
Updated over a week ago

How are my Rocketrip Points calculated?

Written by Jordan Knott
Updated over a week ago

Do my Rocketrip Points expire?

Written by Jordan Knott
Updated over a week ago

What can I redeem my Rocketrip Points for?

Written by Jordan Knott
Updated over a week ago

What reward options are available in Europe?

Written by Jordan Knott
Updated over a week ago

How long will it take to receive my gift card?

Written by Jordan Knott
Updated over a week ago

Are there any additional fees for gift cards and cash cards?

Written by Jordan Knott
Updated over a week ago

Is the cost of rental car insurance deducted from my rewards?

Written by Jordan Knott
Updated over a week ago

Can I gift points to a colleague?

Written by Jordan Knott
Updated over a week ago

Can I still earn frequent flyer miles when using Rocketrip?

Written by Jordan Knott
Updated over a week ago

Will I earn Rocketrip Points if I have to cancel my trip?

Written by Jordan Knott
Updated over a week ago

What is the company Leaderboard and Activity Feed?

Written by Jordan Knott
Updated over a week ago

Can I earn cash for referring people to Rocketrip?

Written by Jordan Knott
Updated over a week ago